A message from Taste of Wild Addressing Concerns and Misperceptions Online
Facebook, August 2017
Taste of the Wild family – We want to address some misinformation that’s been circulating and calling into question the quality and safety of our food. While we can’t stop things from being shared online, we want to clear up confusion and alleviate worry.
We have received calls and emails from concerned pet parents asking if Taste of the Wild is causing any of the following: (a) bloody diarrhea, (b) vomiting, (c) elevated liver enzymes or (d) pancreatitis. The answer is “No.” Veterinarians frequently see these conditions in pets and the causes for each syndrome are almost always unrelated to their food.
Most recently we have been getting questions about bacterial gastroenteritis. In rare occasions bacterial gastroenteritis (vomiting and/or diarrhea), is the result of eating dog food. Taste of the Wild has not had any confirmed bacterial gastroenteritis cases.
While we certainly do not want to minimize the illness of anyone’s pet because that is a very stressful and worrisome time, we do need to look at overall incidence of pet illness-specifically vomiting and diarrhea. At any particular time over 2% of the United States’ dog population is experiencing vomiting and/or diarrhea.
From looking into what customers have reported to us, we have found nothing amiss with the food. We have no clusters of concerns from any geographical area. We want to make it clear that there are no issues with our formulas, and our food continues to be safe to feed your pets.
We also want to address questions we have received about review sites, in particular Consumer Affairs. Consumer Affairs is an online complaint site that doesn’t validate the information posted or allow companies to contact customers unless they pay a monthly fee. As part of this fee, Consumer Affairs will hide negative reviews for companies. We don’t support that way of doing business. If there is a problem, we want to be notified of it. That’s why we have a customer service group and our product specialists are available to address all questions from our customers.
We know your pets are your family members, and the choice of what to feed them is incredibly important. We care deeply for your pets, and as a pet food company, we take food safety very seriously. We test and monitor all aspects of food production. This includes testing raw ingredients, facilities, manufacturing processes and the final product.
If you or anyone you know has any questions or concerns about a pet’s health or the safety of our food, please contact us at 1-800-342-4808 or https://www.tasteofthewildpetfood.com/ – contact-us.
We thank each and every one of you for trusting Taste of the Wild for your pet.
Alexia Heldman, DVM
Director of Veterinary Affairs
Taste of the Wild Pet Foods